Last updated: August 2, 2026
Here's exactly what happens after you hit "order," and what to do if something goes wrong.
We currently ship within the contiguous United States. Shipping to Alaska and Hawaii is not available at this time — our fulfillment partner doesn't deliver there yet.
P.O. boxes: yes. Orders ship via USPS, which delivers to P.O. boxes.
Military APO/FPO/DPO addresses: email support@inyourera.com before ordering and we'll confirm we can get it to you.
We do not ship internationally at this time. If that changes, we'll update this page.
Orders are typically prepared, packed, and handed to the carrier within 2–5 business days of your order being placed. Era is made to order by our fulfillment partner rather than pre-packed on a shelf, so please allow the full window — we'd rather give you an honest timeline than promise two-day shipping we can't keep.
Your order is prepared, packed, and shipped by our third-party fulfillment partner, Supliful, from their fulfillment facility in the United States. They handle the physical logistics; we handle you.
We currently offer standard shipping only. Because every order is prepared on demand, expedited options wouldn't meaningfully shorten your wait — so we don't sell you one.
| Method | Estimated delivery after shipping | Cost |
|---|---|---|
| Standard | 2–7 business days in transit. Most orders arrive within 5–9 business days of ordering, including processing. | $4.99 flat on one-time orders. Always free on subscription orders. |
Orders ship via USPS from our fulfillment partner's US facility.
Delivery estimates are estimates, not guarantees. Total time to your door = processing time + transit time. Weather, carrier delays, and peak seasons can add days, and those are outside our control.
Shipping is a flat $4.99 on one-time orders, and always free on subscription orders — every delivery, not just the first. Any applicable sales tax is shown at checkout before you pay.
You'll get two emails:
Tracking can take 24–48 hours to start updating after you receive the number. If it hasn't moved after that, email us.
Not seeing the emails? Check your spam and promotions folders, then email support@inyourera.com and we'll resend.
Please double-check your shipping address at checkout. We can only change an address before the order is fulfilled — email support@inyourera.com immediately and we'll try to catch it.
If a package is returned to us because the address was incorrect or undeliverable, we'll reach out to arrange reshipment. You may be responsible for the cost of reshipping.
If tracking shows your package hasn't moved in 7 business days, or it's marked delivered and you can't find it:
We'll open a claim with the carrier and make it right — usually with a replacement shipment. If a package is confirmed lost in transit, we'll replace it at no cost to you.
If your order arrives damaged, leaking, or with a broken safety seal:
We'll send a replacement or issue a refund — your choice. We resolve these on photos, so don't ship anything back unless we ask. If we do ask, we pay the shipping.
Got something that isn't what you ordered? Email support@inyourera.com with your order number and a photo of what arrived. We'll ship the correct item. Keep or dispose of the wrong one unless we ask for it back — and if we do, we cover return shipping.
We move fast, so there's a short window. Email support@inyourera.com as soon as possible after ordering. If the order has already been sent to Supliful, we can't change or cancel it — but our 30-Day Money-Back Guarantee still has you covered.
Store your bottle in a cool, dry place away from direct sunlight. Don't leave it sitting in a hot mailbox or car longer than necessary.
Email: support@inyourera.com We reply within 1 business day, Monday through Friday.