Refund policy

Refund Policy & 90-Day Money-Back Guarantee

Last updated: August 5, 2026

The 90-Day Money-Back Guarantee

We know trying a new supplement takes a leap of faith. So we made it easy to take.

Try Era — Body Depuff™ for a full 90 days. If you're not happy with it, email us and we'll refund your first bottle. Even if it's empty. And you don't have to send anything back.

We mean that literally. Finish the whole thing. Give it a real shot. If it wasn't for you, tell us and we'll make it right — no restocking fee, no return label, no "you didn't use it long enough," no runaround.

How the guarantee works

Who it's for: first-time customers, on their first purchase of Era — Body Depuff™.

How long you have: 90 days from the day your first order is delivered (per the carrier's tracked delivery date; not the date of any later reorder).

What it covers: your first bottle — one 30-day supply, 30 servings. See Bundles and subscriptions below for how that works if you bought more than one bottle.

What you get back: a full refund of the price you paid for that bottle.

What's not refunded: shipping and handling charges, and any taxes or fees that we can't recover. Those are excluded.

How many times: one guarantee refund per customer, per household, per lifetime.

Nothing to send back: keep the bottle, or dispose of it — your call. We don't want empty bottles mailed to us and we won't ask you to ship one. Your refund is issued on proof of purchase alone.

Proof of purchase required: we need your order number, or the name and email address used at checkout, so we can locate the order.

Where the money goes: back to your original payment method. We can't refund to a different card, a gift card, or store credit.

How to claim it

Email support@inyourera.com with the subject line "90-Day Guarantee."
Include your order number (or the name and email you used at checkout).
Tell us briefly what didn't work for you. This is genuinely optional, and genuinely helpful — it's how we improve.

That's it. No forms, no phone tree.

What happens next:

We reply within 1 business day to confirm we've got it.
No return, no label, no trip to the post office. Keep the bottle or throw it out.
Once approved, your refund is issued within 5 business days.
Your bank or card issuer then takes 5–10 business days to post it. That part is on them, not us — if it's been longer, contact your bank first, then us.

Bundles and subscriptions

If you bought a multi-bottle bundle (a 60-day or 90-day supply):

The guarantee refunds one bottle's prorated value — the bundle price divided by the number of bottles in it. That's the bottle you actually tried, and you don't send it back.
Your remaining bottles, if they're still unopened and sealed, can be returned for a refund of the rest. Email us and we'll send you the return address. You pay return shipping on those.
Opened bottles beyond the first aren't refundable. We can't resell them, and we won't pretend otherwise.

If you're on a subscription:

The guarantee applies to your first delivery only, on the terms above.
Every delivery after that falls under our standard cancel-anytime terms: cancel before your next billing date and you won't be charged again. See our Terms of Service.
If a later shipment arrives damaged or wrong, that's covered separately below — the guarantee isn't the only way we make things right.

Fine print, in plain English

The guarantee covers products bought directly from us at inyourera.com or our official Shopify storefront. We can't refund purchases made through a third-party marketplace or reseller — go back to whoever sold it to you.
One per household means one. Multiple accounts, emails, or addresses tied to the same household or payment method count as one customer.
We reserve the right to decline a claim we reasonably believe is fraudulent or abusive — for example, repeat claims across accounts. If we decline, we'll tell you why.
Free items, gifts with purchase, and promotional bundles are refunded at the price actually paid.

If your order arrived damaged, wrong, or incomplete

This isn't a guarantee claim — it's just us fixing our mistake. Different, faster process, and it doesn't use up your guarantee.

Photos, not packages. For these cases we resolve on photo evidence. Don't ship anything back to us unless we specifically ask, and if we do ask, we pay — you'll never cover shipping on a mistake that was ours.

Damaged in transit (crushed box, leaking bottle, broken safety seal): Email support@inyourera.com within 7 days of delivery with your order number and photos of the outer packaging and the product. We'll send a replacement or refund you — your call.

Wrong item: Email us with your order number and a photo of what arrived. We'll ship the right thing. Keep or dispose of the wrong item unless we ask for it back.

Missing item: Email us with your order number and tell us what's missing. We'll ship it out.

Never arrived: See our Shipping Policy for lost package steps. Short version: email us and we'll open a carrier claim and replace it.

Returns outside the guarantee

Changed your mind and the guarantee doesn't apply — say you've already used it once, or you're returning extra sealed bottles from a bundle?

We accept returns of unopened, sealed product within 30 days of delivery. Email support@inyourera.com first and we'll send you the return address.

You pay return shipping on these returns. That's the one case where shipping is on you.
Refunds are issued to the original payment method once we receive the product, within 5 business days.
Original shipping charges aren't refunded.
We can't accept opened bottles or bottles with a broken safety seal. Supplements can't be resold once opened — that's a safety rule, not a policy preference.

What we can't refund

Guarantee claims made more than 90 days after delivery (outside the guarantee window)
Opened bottles beyond the one covered by your guarantee claim
Second and subsequent purchases, once a guarantee refund has already been issued to your household
Subscription deliveries after your first one, except where the item arrived damaged, wrong, or missing
Products bought from a reseller, marketplace, or anyone other than us
Shipping and handling charges, including return shipping on non-guarantee returns
Gift cards, if offered

Order cancellations

Need to cancel? Email support@inyourera.com right away. If the order hasn't been sent to our fulfillment partner yet, we'll cancel it and refund you in full. If it's already gone out, the 90-Day Guarantee still covers you.

A note on health and safety

Era — Body Depuff™ is a dietary supplement, not a medical treatment.

If you're experiencing a reaction, stop taking it and talk to your doctor. Please check with a healthcare provider before starting Era if you're pregnant, nursing, taking any medication (berberine can interact with several, including blood sugar and blood pressure medications), or managing a diagnosed condition.

If a health concern is the reason you're requesting a refund, tell us — we'll process it under the guarantee without making you jump through hoops. Please contact a healthcare provider too; we can't give medical advice.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Questions

Email: support@inyourera.com We reply within 1 business day, Monday through Friday.

If something's gone sideways with your order, just tell us. We'd rather fix it than have you feel stuck with it.